The bike debacle may be coming to an end (he said optimistically). We grumpily returned Reena's new bike to the shop yesterday morning and, after a degree of shouting and some well-timed hysterics from Reena, they offered to:
- Refund £250 for the paint job we didn't want
- Replace the gears with more appropriate touring gear ratios
- Adjust the handlebar stem and seat positioning so that it fits her "perfectly"
Our initial thoughts were to stomp off and call a solicitor on Monday demanding that these fools be forced by the courts to give us a refund but then I thought 'what are we trying to achieve ultimately?' Ultimately we want Reena to have a nice bike that fits her and that she can use for the next 10-15 years.
If they can adjust the bike so that it fits her properly then, leaving aside the dreadful customer service and 9 month wait for delivery, this bike is probably about the best we can come up with. It's light, fast, beautifully made and allows her to carry small amounts of luggage on a rack on the back. In essence, it's exactly what we wanted (provided it fits.)
If they adjust it and it still doesn't fit then...
No comments:
Post a Comment